It never set
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The eight
Soft set is the failure with the most possible causes, which is exactly why guessing at it wastes fruit. Eight things can produce it and several of them look identical in the pan, so the useful move is to work down a list in order rather than fix the one you happen to suspect and run another batch.
- Overcooking the fruit to extract juice.
- Using too much water to extract the juice.
- Incorrect proportions of sugar and juice.
- Undercooking, so the sugar never reached concentration.
- Insufficient acid.
- Making too large a batch at one time.
- Moving the product too soon.
- Insufficient time before using it.
The two that catch people out
Two of the eight account for most soft sets and neither is the one people reach for first. Both feel like doing the job properly at the time, which is why they persist through several batches before anybody suspects them.
That is also why a jar judged soft on the day it was filled may not be soft a week later. Insufficient time before using is a listed cause, so the first thing to do about a soft set is to wait.
What to check, in order
This order is cheapest-first, not likeliest-first. The early checks cost you a thermometer and five minutes; the later ones cost a batch. Work down it and stop at the first thing that is wrong, because more than one of these is usually true at once and fixing the first often fixes the rest.
- Wait. Give it the time the guidance says it needs before calling it.
- Check the proportions against the recipe by weight, not by volume.
- Check the acid. Under-acid never sets, and that is the one addition that can be made in a remake.
- Check the batch size against the pot, and halve it if the depth is more than a few inches.
If it is genuinely soft
Before doing anything, give it time. A set continues to firm for longer than most people wait, and a jar judged at twelve hours is often judged on a product that was not finished setting.
It is still a product. Soft set is sold as a sauce or a topping rather than remade, and the naming question that follows is on jam, jelly or preserve.