What a culture actually does
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The acid sets the gel
Milk protein is held in suspension at the pH of fresh milk. As acid accumulates, the proteins lose that stability and form a network, which is the set you are after. Texture is therefore a function of how far the fermentation went, not something you add.
And the acid is the preservation
A cultured product is more hostile to spoilage than the milk it came from, which is why cultured dairy keeps longer than fresh. That is the same mechanism the pickles property runs on, arriving in a product nobody thinks of as preserved.
Temperature decides which organisms work
Different cultures have different optimum temperatures, and holding the wrong one gives a slow, incomplete or off-tasting fermentation. The incubation temperature is therefore a specification with a number rather than a warm place, and it is the most common thing to get casually wrong.
Time is not the measurement
Fermentation speed varies with the milk, the culture’s condition and the temperature, so the same number of hours gives different results on different days. The finishing point is a pH, which is where the next page goes.
Cultures age
A culture propagated from batch to batch drifts in composition as the organisms in it compete, which shows up as a slow change in flavor and set over months. A commercial culture bought to a specification does not. Neither is wrong and they are different businesses, and the first one needs a plan for renewal.
Keep the culture somewhere separate
A working culture stored next to production is a culture that will eventually be contaminated by whatever else is being made. Keeping the stock culture physically apart, and renewing from it rather than from yesterday’s batch, is the cheap insurance against losing the thing your product is built on.