Scoop, or tell them to weigh it
Updated
On this page5
Given that a scoop can be wrong by up to forty percent, the reasonable question is why anybody ships one. The answer is that for most products it is good enough, and knowing which products those are is the useful judgment.
The honest version of the question
How much does a forty percent error matter for this ingredient at this serving size? That is the whole decision, and it has different answers along a single range of products.
When a scoop is fine
Where the ingredient is a bulk nutrient with a wide comfortable range and no meaningful upper limit at consumer doses. Protein is the clearest case: 25 g or 30 g of protein is a difference nobody is harmed by and few would notice.
Also where the serving is large. Errors are proportionally smaller on a 30 g scoop than on a 3 g one, simply because the fixed sources of variation matter less against a bigger number.
When it is not
Where the serving is small, because volume measurement of a few grams is where the worst errors live.
Where the ingredient has an upper intake level, so that over-scooping is a safety question rather than a value one. Several vitamins and minerals are in this position.
And where the ingredient is potent and narrow, which describes a good deal of what ends up in pre-workout and specialty blends.
How to say it
Declare the serving in grams on the panel, and give the scoop as an approximation rather than as the definition. Specify the technique: leveled, not heaped.
For anything in the second category, say plainly that a scale is more accurate and give the gram figure prominently. A brand that tells a customer to weigh a potent ingredient is doing something its competitors mostly will not, and it is also the only version of the instruction that is true.
And calibrate the scoop against your own finished powder, because a scoop sized on a supplier's nominal density is a scoop sized for somebody else's product.