Moisture and absorbed smells
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They pull moisture from the air
Both are dry and hygroscopic, so in a humid room they gain moisture continuously through any package that is not a real barrier. That ruins the texture of ground coffee, accelerates staling, and in a tea blend with dried fruit it can produce clumping and eventually mold.
They absorb aroma just as readily
Tea is notorious for this and coffee does it too. Stock stored near spices, cleaning chemicals, scented blends or anything strongly aromatic will take on the smell, and it is not recoverable. A separate storeroom for scented products is the only real answer.
Which makes the storeroom a specification
Dry, cool, dark, and free of strong smells, with scented and unscented stock kept apart. That is a short list and it is the difference between a product that reaches the customer as you made it and one that does not.
Open bulk containers are the weak point
A canister opened repeatedly at a refill counter is exposed to whatever is in the room every time, and over a day that is a lot of exposure. A gasketed lid that is actually closed between uses is doing more work than the material of the container.
Freezing is a real option and an easy one to get wrong
Frozen storage slows staling, and taking a container in and out repeatedly condenses water onto cold coffee every time. If you freeze, freeze in portions you will use entirely, and let a portion reach room temperature before opening it.
Tell the customer the three rules
Cool, dry, closed, away from strong smells. A line on the package costs nothing and prevents most of the complaints that arrive about a product that was fine when it left you.