It did not arrive intact
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The seal failed at altitude
A closure that holds on a bench and not against a 95 kPa differential. The parcel flew, the primary leaked, and the containment moved to whatever was outside it.
The absorbent was decorative
One pad, chosen because a pad is what goes in. The requirement is enough to absorb the entire contents of the primary receptacles, which with several primaries in one parcel is a sum nobody did.
The secondary was a bag, not a containment
A zip bag is a secondary packaging only if it is leakproof. A bag that holds a tube and vents at the seam has not contained anything.
The outer was not rigid
A padded envelope is not a rigid outer packaging, and the drop test is performed on the outer. This is the substitution that happens when somebody is shipping one sample and the kit feels excessive.
The parcel was too small to mark
At least one surface of the outer must be 100 mm by 100 mm. A small box cannot carry the UN3373 mark legibly, and a parcel nobody can identify is a parcel nobody can handle correctly.
The classification was chosen for convenience
The exception requires routine testing, unrelated to infectious disease diagnosis, and a low probability of infection. All three, assessed, not assumed because the packaging is easier.
The person packing had not been trained
Which is where almost all of this actually fails. The classification is made correctly upstream and applied by somebody at a bench at the end of a shift.
The parts came from three suppliers
And were assembled into something that had never been tested as a system. The test result belongs to the assembly, not to the components.
The laboratory rejected it anyway
Wrong tube, no label, insufficient volume, broken seal. More samples are lost to the laboratory's acceptance criteria than to any regulator.
The fix is to buy the system and train the bench
A certified packaging from a supplier who sells it as one, and twenty minutes with whoever packs it. Neither of those is a container decision, and both are cheaper than a repeat collection.