The pump failed, or the jar separated
On this page11
The product was too thick for the pump
A mask or a thick cream will not travel up a dip tube, and the symptom is a pump that primes once and then draws air. Test the actual formula, not a water analogue.
The pump was too strong for the product
A thin serum through a lotion pump gives a dose nobody wanted. Matching the output volume to the dose is as real a specification as the thread.
The dip tube was the wrong length
Cut for a different bottle, so the last centimetre of product cannot be reached. A pump and a bottle are one assembly and they are often bought as two.
The bulb perished
Elastomer against an essential oil blend. For a scalp oil with real essential oil content the dropper bulb is the component that fails, and a treatment pump or a phenolic cap is the durable answer.
The liner let the oil out
Slow weight loss, a greasy label and a product that smells different at nine months. The liner is the barrier and it is the line left blank on the order.
The emulsion separated
Air in the headspace and a thermal cycle in a warehouse. It often looks worse than it is and a customer cannot tell the difference between separated and spoiled.
The jar got contaminated
Fingers in a wet product, repeatedly. A preservation problem rather than a packaging one, and the reason a jar product needs a preservative system a pump product can get away without.
The pomade would not release
Filled warm into a jar with an inward shoulder, set solid, and now trapped. A straight sided jar is the fix and it has to be chosen before filling.
The PET deformed on a hot fill
The archetype says warm fill and PET has a limit. For a wax or butter poured hot, polypropylene or glass is the material, and 73 PP containers are here for it.
Test it the way it will live
Filled, capped, upright for three months and on its side for two weeks, warm, with a user opening it daily. Every failure on this page shows up there and none of them show up on a filling bench.