It grained in the jar
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Graining
A grainy balm is a crystallization problem in the butter or the wax. It shows up days or weeks after pouring, which means a batch can pass inspection on the day and fail in the box.
Why the container is involved
The product sets in the jar, so the jar governs how fast it cools and how evenly. A heavy glass jar and a thin walled plastic one take the same batch to different places.
Separation
Oil at the surface of a butter or a cream is the emulsion or the suspension giving up. In a whipped product it often reads as the product having shrunk, because the volume drops at the same time.
Too hard in winter, too soft in summer
The ratio that sets the hold is tuned at the temperature you work at. A product shipped in July and a product shipped in January arrive at different consistencies out of the same batch.
Which is worse in a wide mouth
A balm that has softened and resolidified shows every bit of that history at the surface, and a wide mouth container shows the whole surface at once. The same batch in a narrow neck would never be seen.
Keep the batch record
Pour temperature, ambient temperature, the container used and the date. Graining that appears three weeks later cannot be diagnosed without those four numbers, and MoCRA gives you a reason to be keeping records anyway.
Why a tin behaves differently from a jar
A steel tin is thin and conducts heat away quickly; a glass jar is thick and holds it. The same balm poured at the same temperature into both sets at different rates, and the rate is what decides whether the butter crystallises coarsely or finely. Changing container is changing process, which is the opposite of how packaging is usually treated.
Test the batch in the container you will ship
A sample poured into a spare jar tells you about that jar. If the product ships in a 2 oz tin, the test has to be in a 2 oz tin, left somewhere warm for a week, and opened in front of somebody who has not been looking at it every day.