It was not resecured properly
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The failure mode
Push-and-turn and squeeze-and-turn closures can be spun on without the mechanism engaging, giving a cap that is on the bottle and not locked. It feels finished and it offers no resistance at all to the next person who picks it up.
Which is why resecuring is in the senior test
The protocol requires the package to be opened and, where appropriate, properly resecured. A design that is easy to open and easy to close wrongly fails, and that is deliberate rather than an incidental detail of the test.
A positive signal helps
Closures that click, or that will not seat until the mechanism engages, remove the ambiguity. Where the design gives no feedback the user has no way to know, and the instruction has to carry the whole burden.
It degrades with use
The standard expects the package to keep functioning over the number of openings customary for its contents. A mechanism that wears, or a liner that compresses, can leave a package that engaged on day one and does not by week four.
Decanting is the related failure
A patient who moves a week of doses into an organizer has created an unprotected container by design. That is a real and common behavior and it is one of the reasons the pill organizer leaf sits in this group at all.
Check it on the actual fill
A closure behaves differently on an empty bottle than on a full one, and differently again over a liner. Testing the resecure on the real filled package is the check, and it takes seconds.
Show the patient, do not just print it
Where a package is handed over in person, thirty seconds demonstrating the close is worth more than any instruction on the cap. The protocol itself distinguishes performance with and without a demonstration, which tells you how much difference being shown makes.