Why a foamer needs a thin liquid
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How it actually works
Two chambers, one drawing liquid and one drawing air, meeting at a fine mesh screen. The two are forced through together and the foam is made at the screen rather than in the bottle. Everything about the requirement follows from that screen.
Which is why viscosity is a hard limit
A liquid too thick to pass the mesh at the pressure a thumb provides will not foam. It will deliver a dribble, or nothing, or it will clog. There is no adjusting the pump to suit a thicker product, because the mesh is the mechanism.
So the product is formulated thin on purpose
Commercial foaming hand soap is noticeably more watery than pump soap, and that is not a cost saving, it is a requirement. A maker who thickens it to feel more substantial has broken the dispenser.
Which fights the customer’s instinct
Buyers read thickness as richness, so the formulation the dispenser demands is the one that looks cheap in the bottle. The foam itself is the compensation: it feels generous in the hand even though the liquid behind it does not.
Diluting an existing soap is not a formulation
Watering down a product to make it foam changes the preservation, the surfactant concentration and the cleaning performance all at once. A foaming version is a product to develop, not a product to dilute, even though dilution is where it starts.
It also uses less product per wash
Which is a genuine selling point and an honest one: a foamer dispenses a small amount of thin liquid that covers the hands well. For a refill proposition that is a real advantage rather than a rationalization.